FREQUENTLY ASKED QUESTIONS

How come my RS232/RS422 serial cable isn’t working properly?

  • First, make sure the proper baudrate for the connected camera is set under System Preferences.
  • Then, try to follow the guide listed here in case Windows has improperly installed the wrong default serial driver:
    [PDF] Win64 RS242R / RS422 USB UART Driver Install
  • If the serial cable is still not being recognized or not sending serial commands to the connected camera, then please make sure to follow the wiring diagram as follows:
    • Camera                        RS422 Connector
      =========                   =============
      Pin 1 (GND)        ->       Pin 5 (GND)
      Pin 3 (RX-)         ->        Pin 1 (T/R+)
      Pin 4 (TX-)         ->        Pin 3 (RXD+)
      Pin 5 (TX+)        ->        Pin 4 (RXD-)
      Pin 6 (RX+)        ->        Pin 2 (T/R-)
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Can I use my webcam feed in other applications (Skype, Zoom, etc.) while using the Perfect Track?

  • Yes. On Windows, download AlterCam and contact customer support for a full end-user license (only given to users who are already paying customers).
  • Upon installation, activate AlterCam [internet connectivity required] with the provided license key.
    • Launch AlterCam > Click on the ‘About’ Button > Click the ‘Activate’ Button > Enter in the provided license key > Click the ‘Okay’ Button.
  • Then, click on the ‘Options’ Button > Uncheck the ‘Show Logo’ checkmark (removes the AlterCam.com logo from the virtual camera video feed).
  • Select the appropriate Source Camera from the drop-down list located at the top of AlterCam.
  • Click the ‘Start AlterCam’ Button and now the AlterCam (virtual) Camera is available for use across multiple applications (including the Perfect Track).
  • **Note: Using the Perfect Track and streaming the virtual camera via another application works best with video quality settings at 720p and below.
  • Some video conferencing software may attempt to resize the virtual camera feed.
    • Fix: Switch to full screen mode on the video conferencing software once to reset resolution. (Client)
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Why is the Perfect Track interface scaled improperly?

  • On the Windows 10 Desktop, right-click and select the ‘Display Settings’ option.
  • In the Display tab, make sure that the ‘Change the size of text, apps, and other items’ option is set to 100% for proper display of the Perfect Track interface.
    1. Some systems may require a restart before the changes take effect.
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How do I add additional camera model(s) to the Perfect Track?

Users will not be able to add additional cameras to the camera compatibility list themselves. Dycap specifically tests and configures the controller system for every camera. For best results, the Sony EVI camera should be selected from the Perfect Track 3 Preferences menu.

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How is an external system (i.e. Crestron/AMX) used to send commands to the PerfectTrack?

  • [Linux] The PerfectTrack can be externally controlled by connecting (1) USB serial cable to the COM 1 port (yellow front-facing USB port) on the Intel NUC.
    • The second USB serial cable used to control the connected PTZ camera can be place on any other port. (When only one USB serial cable is connected, the port connected is insignificant)
  • [Windows] Simply connect two USB serial cables to the Perfect Track system and the software will automatically determine which cable controls the camera and external interface.
  • To send serial commands to the PerfectTrack, simply establish a valid connection with the following specifications:
    • User-selectable baud rate [default: 9600 bps]
    • 8 bits, 1 stop bit
    • No parity
    • No flow control
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When tracking is active the camera pans and tilts sporadically.

Often this means the correct camera is not selected in the Preferences menu. In the user interface go to the top right hand corner and click on Preferences. Double check in the Camera Selection menu that the proper model is selected.

Tracking is also most effective when the subject is in the center at the start of tracking.

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How come the PerfectTrack keeps restarting on shutdown?

  • By default on some Intel NUC machines, the BIOs settings have been improperly setup and will cause failed shutdown attempt when an active USB connection is left plugged into S4/S5 of the machine.
  • To fix this issue:

1) Press F2 on bootup to enter the BIOs menu.
2) Then click on Advanced Settings Button.
3) Then click on the Power Menu Tab.
4) Then click on the Secondary Power Settings Tab.
5) Then confirm that the BIOs settings match those below:

screen-shot-2017-01-27-at-12-05-20-am

6) Then press F10 to Save and Exit.

  • Although USB S4/S5 Power and Wake on USB from S5 options are checked, they are actually disabled internally.
  • **Note: If a blank screen appears after pressing F2 on the boot options menu, there may be an issue with the HDMI cable. There is a known issue with the Intel NUC where some HDMI converters have caused the BIOs options to appear blank. Try switching converters or cables to enable the use of the BIOs options screen.
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How does the Perfect Track know who to track?

The Perfect Track is designed to track the largest detected face within the video frame. The Perfect Track also utilizes edge and motion detection algorithms to continue filming and tracking subjects if their face is not visually available.

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How to set the home position?

  • Move the camera to the desired position using the camera’s remote.
  • Click on the Preferences button.
  • Click the Set Home Position button, then OK to confirm new home position once a dialog box appears.
  • Click the Save button.
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How to change the camera model?

  • Click on the Preferences button.
  • Click the drop-down arrow next to the Select Camera Model row.
  • Click on the desired camera from the drop-down menu.
  • Click the Save button.
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What camera models does the Perfect Track support?

If your camera is not listed below please contact Dycap to ensure compatibility.

  • Bolin 8HD20S (20X)
  • Datavideo PTC-150 (30X)
  • Epiphan LUMiO (12X)
  • Lumens VC – A20P (10X)
  • Lumens VC – A70H (12X)*
  • Lumens VC – B20U (5X)
  • Marshall CV610-U2 (10X)
  • Marshall CV610-U3 (10X)
  • Marshall CV620 (20X)
  • Panasonic AW-HE40 (30X)
  • PTZ Optics Gen2 (12X)
  • PTZ Optics Gen2 (20X)
  • Sony EVI-HD1 (10X)
  • Sony SRG120DU (12X)
  • Sony SRG300 (30X)
  • Vaddio ClearSHOT (10X)**
  • Vaddio RoboSHOT (12X)**
  • Vaddio RoboSHOT (30X)**
  • Vaddio Powerview HD (22X)
  • VDO360 Saber (12X)
*  Note: 4K Resolution is not supported
** Note: Performs best when zoom is disabled from Preferences menu
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